Getting Started

How to Get Help

Murray Gray in Getting Started

Dec 08, 2020 - 2 min read. Available on all plans.

Technical Troubleshooting

We know that troubleshooting can be frustrating. Here are some basic browser troubleshooting steps to try:

  • Refresh your cache and restart your browser.
  • Try accessing your site in a Private or Incognito window (e.g. Chrome's Incognito Mode, or Firefox's Private Window). This opens a fresh browser window without any extensions or settings blocking your content.
  • Try out a different browser (Chrome, Firefox, etc). Sometimes the issue can be browser specific.
  • Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). It is rare, but sometimes a certain device has trouble with a content type.

If the issue persists, please Contact Our Support Team using the instructions following.

Search this Help Center

You can find the answer to almost any Xperiencify-related question right here in our Help Center. Simply search for what you’re after!

Contact Our Support Team

Drop us an email at [email protected] and we'll be right back to you!

Helping Your Students

You are the best person to answer your student's questions as the subject matter expert. But if they need technical help, feel free to send them these Troubleshooting tips!

If they can't login, here's how to help them.

If there's a question they can't find the answer to, they will see a Support contact option in the top right menu when logged into their account that links to the email address you have set under your Site Settings.

If they require technical assistance that is not covered here, we've got your back. We'll need your help to gather as much info as possible from your student and the you can email it to us so we can help resolve it!

Additional Resources

If you are looking for marketing, content tips and tricks, or other course creation resources, we have a few options!

  • Join our Facebook Group to chat with other course creators
  • Check out our Blog for great ideas